There are lots of different offices and large clinics. At our office, it's more of a personal feeling. We know our patients. We know their names. We often know their children because we take care of them and their extended families. It's a personal touch. If a patient has an emergency after hours, they don't call an answering service. They call my cell phone.

We get along with each other. We laugh and talk and there is camaraderie among us and the patients know that and can feel that. When they come in, often it’s, “How was that event that you were going to that you were talking about last time? Did you have a nice time on that trip?” We have a continuing relationship with the patients, and that's our goal. We don't want to fix one problem and have them disappear. We want to continue to see people and continue to maintain their health over the years, and developing camaraderie with our staff and patients is a big part of that.